Insurance Policy

Muse Gala offers item protection to support both customers and lenders throughout the rental process. This policy outlines how minor wear, damage, and unexpected issues are handled.

What Is Covered

We understand that items are worn for real events and minor wear is expected.

Minor issues such as small stains or light wear are typically managed through standard dry cleaning
Dry cleaning is organised by the lender as part of their normal process
This covers minor, accidental damage from a one-time event
All cases are assessed by Muse Gala on an individual basis.

What Is Not Covered

Insurance does not cover:

significant or irreversible damage
loss, theft, or non-return of the item
negligence or misuse
unauthorised cleaning, alterations, or repairs

In these cases, the customer may be liable for:

repair costs, or
full or partial replacement value of the item

Loss, Theft & Non-Return

If an item is:

not returned
lost
stolen

The customer may be charged:

the full replacement value of the item, and/or
any associated costs

Muse Gala reserves the right to:

charge the customer's payment method on file
take further action where necessary

If an Issue Occurs

If an item is damaged during your rental:

Notify Muse Gala as soon as possible
Do not attempt to clean, repair, or alter the item
Our team will assess the situation and provide next steps

Assessment Process

Muse Gala will review:

photo evidence provided
condition of the item
severity of the issue
whether the damage falls under normal wear or misuse

All decisions are made at the discretion of Muse Gala.

Lender Protection

Muse Gala supports lenders by:

reviewing all claims fairly
determining responsibility based on evidence
facilitating appropriate compensation where applicable

Final Note

By placing a booking, customers agree to take reasonable care of all rented items and comply with the terms outlined in this policy.

Muse Gala reserves the right to assess all claims and determine outcomes in line with platform policies.