Terms & Conditions — Muse Gala

These Terms & Conditions govern your use of the Muse Gala platform. By creating an account or placing a booking, you agree to comply with these terms.

Muse Gala operates as a platform connecting customers with lenders. All bookings, payments, and disputes are managed through Muse Gala to ensure a consistent and reliable experience.

A User Account refers to any registered account on Muse Gala, including both:

• Customers (renters)
• Lenders (item providers)

Users are responsible for:

• maintaining accurate account information
• keeping login details secure
• all activity conducted under their account

• All bookings are subject to availability and confirmation
• Full payment is required at the time of booking
• Once confirmed, bookings are subject to the Refund Policy

Muse Gala reserves the right to:

• cancel or adjust bookings where necessary
• reassign bookings to alternative lenders

• Customer cancellations are governed by the Refund Policy
• Lenders do not have a cancellation option and must use “Can’t Fulfil” where applicable

If a lender selects “Can’t Fulfil”:

• the booking will be sent to admin for reassignment
• if no replacement is found, a refund or alternative resolution will be provided

Lenders agree to:

• provide accurate descriptions, sizing, and images
• ensure items are clean, wearable, and as described
• fulfil bookings within the required timeframe
• provide shipping and tracking details where applicable

Failure to meet these standards may result in:

• reduced visibility
• account restrictions
• removal from the platform

Customers agree to:

• provide accurate information
• treat all rented items with care
• return items on time and in reasonable condition

Customers must not:

• damage, alter, or misuse items
• attempt to clean or repair items without approval

Customers are responsible for returning items within the agreed rental period.

If an item is:

• damaged beyond normal wear
• not returned
• lost or stolen

The customer may be charged:

• repair costs, or
• full or partial replacement value of the item

Muse Gala reserves the right to:

• charge the customer’s payment method on file
• take further action where necessary

All payments are processed through the Muse Gala platform

Fees may include:

• rental price
• platform/service fees
• shipping costs

Payment processing fees may apply and are non-refundable.

• All disputes must be handled through Muse Gala.
• Direct resolution between customer and lender is not permitted
• Muse Gala will review all cases and determine outcomes
• All decisions are final

Muse Gala reserves the right to:

• manage and review all bookings
• suspend or remove User Accounts
• enforce platform policies
• update pricing, fees, and functionality

Muse Gala is not liable for:

• delays caused by third-party services (e.g. couriers)
• indirect or consequential losses
• circumstances outside of reasonable control

However, Muse Gala will make reasonable efforts to resolve issues fairly.

Muse Gala may update these Terms & Conditions at any time. Continued use of the platform constitutes acceptance of any changes.

By using Muse Gala, you agree to these Terms & Conditions and all associated policies.