Lender Terms & Conditions
Lender Responsibilities
Lenders agree to:
- Provide accurate descriptions, sizing, and images of all items
- Ensure items are clean, wearable, and in good condition
- Fulfil bookings within the required timeframe
- Package items securely for delivery or prepare for pickup
- Maintain up-to-date availability and inventory
Fulfilment Requirements
Lenders must fulfil all confirmed bookings unless using the "Can't Fulfil" option.
If a lender is unable to fulfil:
- A reason must be provided
- The booking will be sent to admin for reassignment
Frequent failure to fulfil bookings may result in:
- reduced visibility
- account restrictions
- removal from the platform
Shipping & Handling
Lenders are responsible for:
- dispatching items on time
- providing accurate courier and tracking details
Failure to ship on time may impact:
- customer experience
- lender performance status
Item Condition
Items must be provided in ready-to-wear condition.
Items must match:
- listing photos
- description provided
Repeated issues with item condition may result in:
- removal of listings
- account review
Damage & Claims
Lenders must provide clear evidence when reporting damage.
Claims must be submitted promptly.
Muse Gala will:
- assess all claims
- determine responsibility
- decide on repair, reimbursement, or replacement
Payments to Lenders
Payouts will be processed after booking completion.
Muse Gala may hold or adjust payouts in cases of:
- disputes
- damage claims
- incomplete bookings
Platform Standards
Muse Gala maintains a curated platform. Lenders must meet quality and service expectations.
Muse Gala reserves the right to:
- remove listings
- limit visibility
- suspend or remove lender accounts