Lender Terms & Conditions
Platform Pricing
Muse Gala reserves the right to set, display, and adjust customer-facing rental prices independently of lender-submitted pricing. Lender payouts are based solely on the agreed lender price at the time of listing. The difference between the customer-facing price and the lender price constitutes Muse Gala's platform margin and is not subject to negotiation or lender approval. By listing on Muse Gala, lenders acknowledge and accept this pricing structure.
Lender Responsibilities
Lenders agree to:
- Provide accurate descriptions, sizing, and images of all items
- Ensure items are clean, wearable, and in good condition
- Fulfil bookings within the required timeframe
- Package items securely for delivery or prepare for pickup
- Maintain up-to-date availability and inventory
Fulfilment Requirements
Lenders must fulfil all confirmed bookings unless using the "Can't Fulfil" option.
If a lender is unable to fulfil:
- A reason must be provided
- The booking will be sent to admin for reassignment
Frequent failure to fulfil bookings may result in:
- reduced visibility
- account restrictions
- removal from the platform
Shipping & Handling
Lenders are responsible for:
- dispatching items on time
- providing accurate courier and tracking details
Failure to ship on time may impact:
- customer experience
- lender performance status
Item Condition
Items must be provided in ready-to-wear condition.
Items must match:
- listing photos
- description provided
Repeated issues with item condition may result in:
- removal of listings
- account review
Damage & Claims
Lenders must provide clear evidence when reporting damage.
Claims must be submitted promptly.
Muse Gala will:
- assess all claims
- determine responsibility
- decide on repair, reimbursement, or replacement
Payments to Lenders
Payouts will be processed after booking completion.
Muse Gala may hold or adjust payouts in cases of:
- disputes
- damage claims
- incomplete bookings
Platform Standards
Muse Gala maintains a curated platform. Lenders must meet quality and service expectations.
Muse Gala reserves the right to:
- remove listings
- limit visibility
- suspend or remove lender accounts