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Lender FAQ

Muse Gala connects your pieces with customers looking to rent for upcoming events. We handle the platform, bookings, and customer experience while you fulfil the order.

  • How does Muse Gala work for lenders?

    Muse Gala connects your pieces with customers looking to rent for upcoming events. We handle the platform, bookings, and customer experience - you simply fulfil the order.

  • How do I get paid?

    Once a booking is completed, your payout will be processed through the platform. Payouts may be adjusted in the case of disputes or unresolved issues.

  • What happens if I can't fulfil a booking?

    If you're unable to fulfil a booking, you must select "Can't Fulfil" and provide a reason. Frequent inability to fulfil bookings may impact your account.

  • What if the item is damaged?

    If an item is returned damaged:

    • Submit photo evidence through the platform
    • Muse Gala will assess the damage
    • If applicable, the customer may be charged for:
    • repair costs, or
    • replacement value
  • What if my item is lost or not returned?

    If an item is not returned, lost, or suspected to be stolen, Muse Gala will conduct a full investigation, including reviewing:

    • tracking information
    • communication records
    • booking details

    The customer may be charged the full replacement value of the item. Where necessary, further action may be taken, including escalation of the matter and involvement of relevant authorities. Muse Gala takes non-return and theft seriously to protect all lenders on the platform.

  • Do I need to handle customer communication?

    Muse Gala manages the customer experience. All disputes and issues are handled by the platform.

  • How do I ship items?

    If the booking is for delivery:

    • You will be required to dispatch the item on time
    • Provide courier and tracking details
  • Can I choose my rental prices?

    Yes, you can choose your rental prices. Pricing displayed on the platform is set in line with Muse Gala guidelines to ensure consistency and a seamless customer experience across all listings.

  • How do I list a dress?

    You can submit your item through the platform for approval. All listings are reviewed before going live.

  • What happens if I don't meet expectations?

    Muse Gala maintains a curated platform. Accounts that consistently fail to fulfil bookings, provide poor item quality, or do not meet standards may be restricted or removed from the platform.

  • Final Note
    • By listing with Muse Gala, you agree to maintain item quality, fulfil bookings reliably, and comply with platform policies.
    • Muse Gala reserves the right to review account performance and apply restrictions where necessary.